Terms and conditions


This privacy was last updated on 1 July 2025.



Welcome to Glovgen. These Terms of Use (“Terms”) establish the legal agreement between you and us and govern your access to and use of our products, services, applications, and platforms. By using our services, you agree to be bound by these Terms. Important Notice: Please carefully review the section titled “Settling Disputes Between You and Glovgen”, which contains a binding arbitration clause and a class-action waiver applicable to all users based in India. This section may significantly impact your legal rights, including your ability to bring claims in court. Throughout these Terms, references to “Glovgen,” “we,” “us,” or “our” refer to TFIFC Technologies Private Limited, including its affiliates and subsidiaries. References to “you” or “your” refer to you as an individual user, customer, or member of the Glovgen platform. If you are using our services on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In such cases, “you” and “your” will refer to that entity. The term “services” refers to all of Glovgen’s offerings, including but not limited to mobile applications, websites, web applications, features, tools, content, and other digital products. In addition to these Terms, your use of Glovgen’s services is also governed by our Privacy Policy and Member Guidelines, which are hereby incorporated by reference. We strongly encourage you to review these policies, as they contain important information regarding your rights, responsibilities, and use of the platform. We have made every effort to ensure these documents are accessible, easy to understand, and transparent. These policies and rules are integral to the functioning of the Glovgen ecosystem and help foster a safe, respectful, and compliant environment for all users. If you believe that any user is violating these terms or related policies, we encourage you to report such behavior through our official reporting channels. By accessing or using any part of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

Who we are


Glovgen is a platform developed and operated by
TFIFC Technologies Private Limited, aimed at providing a wide range of products and services designed to make everyday life more secure, convenient, and efficient for citizens across globe. We are committed to building a trusted ecosystem that empowers individuals through digital tools and services that enhance lifestyle, mobility, and access to essential features.

Our platform may also provide access to certain premium services, exclusive features, and curated content, including products or offerings made available by our partner brands. Please note that any such purchases may be subject to additional terms and conditions, which will be presented to you at the time of transaction.

All services under the Glovgen brand are delivered by
TFIFC Technologies Private Limited,

Eligibility

By registering on the Glovgen platform and accessing Glovgen’s services, you confirm and represent the following:

  1. Legal Capacity: You are of legal age and fully competent to enter into a binding agreement under applicable laws and regulations.
  2. No Legal Restrictions: You are not disqualified, prohibited, or otherwise restricted by law from accessing or using the Glovgen application, platform, or any associated services.
  3. Identity and Citizenship Authentication:
    You agree to provide your mobile number and email address, and consent to authenticate your citizenship or nationality through a government-authorized entity or a verified service provider, as required by Glovgen. Certain features and services on the platform may only be available to verified Indian citizens. Glovgen reserves the right, at its sole discretion, to restrict or deny access to its services—either partially or fully—if your submitted identity details are not successfully verified or authenticated.
  4. Minimum Age Requirement: You confirm that you were at least 16 years of age or older at the time of registering and onboarding on the Glovgen platform. If you are under the age of 18, you may only use the platform under the supervision and consent of a parent or legal guardian.
  5. Account Responsibility: If you permit any third party, including minors, to access or use your Glovgen account, you are solely responsible for their actions, conduct, and compliance with these Terms of Use. All activities carried out under your account shall be deemed to have been performed by you.

    Please note that Glovgen does not independently verify your eligibility or age at the time of registration. It is your responsibility to ensure that you meet all the conditions outlined above. Glovgen shall not be held liable for any consequences arising from false representations regarding your eligibility.

What you can expect from us

Glovgen is a dynamic digital platform built to foster community, enable meaningful connections, and facilitate shared experiences. We provide members with access to a range of services that enhance personal lifestyle by prioritizing security, convenience, and efficiency.

Our current offerings include interactive digital environments where members can engage through chat-based and media-rich communication features. These tools are designed to promote personalized, community-centric experiences. As part of our ongoing innovation strategy, we are continuously evolving the platform and may introduce new forms of interaction, communication channels, and feature sets in the future.

Glovgen provides a growing suite of products and services that span multiple categories. These offerings are developed either in-house or in collaboration with established partner brands and trusted service providers. Members can conveniently explore and access these facilities directly via the Glovgen platform, benefiting from a centralized ecosystem tailored to financial, lifestyle, identity, and utility-based needs.

In line with our commitment to innovation and member satisfaction, we regularly introduce new features, forge strategic partnerships, and refine user experiences based on feedback, emerging technologies, and market trends. These efforts are aimed at ensuring that the Glovgen platform remains responsive, relevant, and value-driven.

To further enhance your experience, Glovgen may personalize content, recommendations, and interface elements based on your usage patterns, preferences, and interactions on the platform. You retain full control over the extent of this personalization and can manage related settings through your account preferences.

Please be aware that Glovgen reserves the right to add, update, suspend, or discontinue any feature, service, or section of the platform at any time, either in part or in full. Such decisions may be based on business strategy, legal obligations, jurisdictional constraints, risk management considerations, or technological evolution. While we endeavor to provide uninterrupted access to our services, we cannot guarantee the availability or preservation of all content. Accordingly, Glovgen shall not be held liable for any interruptions, feature removals, or data loss resulting from platform changes or outages.

Your Glovgen Account

To access and use the services offered on the Glovgen platform, you are required to register and create a valid Glovgen account. During the registration process, you must provide accurate and up-to-date information, including but not limited to a username, password, email address, mobile number, and other necessary details. In certain cases, additional verification of nationality or citizenship may be required to access specific features or services.

You are solely responsible for maintaining the confidentiality and security of your account credentials. We strongly recommend using a strong and unique password, and it is your responsibility to ensure that this information remains confidential. You must immediately notify us in the event you suspect unauthorized access to, or compromise of, your account.

All information provided during registration and verification must be truthful, current, and accurate. The use of false, misleading, third-party, or fraudulent credentials—including mobile numbers, email addresses, or KYC documents—is strictly prohibited. Any breach of this requirement may result in suspension, restriction, or permanent termination of your account, at Glovgen’s sole discretion, in order to maintain the integrity, trust, and security of our platform.

Unless otherwise notified by you and verified by us, we may presume that any activity, transaction, or communication conducted through your account or from your registered contact details has been authorized by you.

In the event you lose access to your account—such as due to the deactivation or loss of your registered phone number or email—we may be unable to restore access unless you are able to verify your identity through alternate, approved means. It is your responsibility to keep your contact and identity information updated at all times to prevent service disruptions.

You may not license, assign, sell, or transfer your account or any associated rights or obligations to any third party without prior written consent from Glovgen.


Your Content in Glovgen’s services


When we refer to “your content”, we mean any material, data, or media that you upload, submit, post, share, or otherwise transmit through the Glovgen platform or its associated services. This includes, but is not limited to, text, hyperlinks, GIFs, emojis, photos, videos, documents, and any other form of media or file. As Glovgen evolves, any new form of user-submitted content introduced via our services will also fall under the definition of “your content.”

You are under no obligation to submit or contribute content to the platform. However, if you choose to do so, you are solely responsible for ensuring the following:

This licence continues even if you stop using our services, unless you delete your content or your account is permanently deactivated—subject to our data retention and legal compliance obligations.

Glovgen reserves the right to review, block, remove, or permanently delete any content that:

Glovgen’s content


Certain elements of the Glovgen platform—including the user interface, website and app design, illustrations, graphics, logos, written content, code, and other proprietary material—are the intellectual property of TFIFC Technologies Private Limited (“Glovgen”) and are protected by applicable copyright, trademark, and intellectual property laws.

While we may permit limited use of this content in accordance with these Terms of Service, all intellectual property rights remain exclusively with Glovgen. You may not copy, reproduce, modify, distribute, or create derivative works from our content without prior written authorization from Glovgen.

Other content

Our platform allows users to post and share content. This content is the sole responsibility of the individuals who create or share it. Glovgen does not endorse, verify, or assume responsibility for the accuracy, legality, or reliability of content posted by other members. Any views expressed in user-generated content are those of the individual users and do not reflect the opinions or values of Glovgen.

You may not reuse or reproduce other users’ content without their explicit consent or unless otherwise permitted by applicable law. Glovgen shall not be held liable for any offensive, harmful, inaccurate, misleading, or objectionable content you may encounter while using the services. We strive to maintain a safe and inclusive platform, and you are encouraged to report any content that violates our Community Guidelines or legal standards. Glovgen reserves the right—but is not obligated—to review, remove, or restrict access to any reported content at its sole discretion.

The Glovgen platform may include features, tools, or links that provide access to third-party websites, content, applications, or services. Such access is provided for your convenience only, and Glovgen does not endorse or assume any responsibility for the accuracy, safety, privacy, or functionality of third-party offerings. Your use of any third-party services is subject to their respective terms and conditions, and you do so entirely at your own risk.


Glovgen’s paid services


Glovgen provides free access to core platform functionalities; however, certain features, products, or premium services may be offered for a fee. These paid services may be provided directly by Glovgen or in partnership with external service providers and brands.

Prior to completing any transaction involving a paid feature, the applicable charges will be clearly displayed to you. By proceeding with such a transaction—by clicking “Proceed,” “Submit,” “Continue,” “Pay,” “Buy,” “Book” or any other action-based prompt—you are deemed to have provided your informed consent to the applicable fees or charges.

You are solely responsible for reviewing all applicable pricing and charges before making a purchase. Additional or separate terms and conditions may also apply to specific products or partner services, and you may be required to accept such terms before completing your order.

Restrictions on your use of Glovgen’s services

When accessing or using any part of the Glovgen platform and its associated services, you agree to comply with these Terms of Service, all applicable local, state, national, and international laws, rules, and regulations, as well as any additional policies issued by Glovgen, including but not limited to our Terms and Privacy Policy.

You agree to use the platform and services solely for lawful, authorized, and appropriate purposes. You are strictly prohibited from engaging in any activity that violates the letter or spirit of these terms. Specifically, you shall not, and shall not facilitate, encourage, or assist others to:

Termination

Your Right to Terminate, You may stop using Glovgen’s services at any time and for any reason. If you wish to terminate this Agreement, you may do so by:

Our Right to Terminate, Subject to applicable laws, Glovgen reserves the right to suspend or permanently terminate your account and/or restrict access to any or all services, with or without prior notice, at our sole discretion, under the following circumstances:

Even after termination of your account or access to the services, the following sections of the Terms will continue to remain in effect: Intellectual Property, User Content Licensing, Disclaimers, Limitations of Liability, Indemnity, Dispute Resolution, and Governing Law, as well as any other provisions that by their nature are intended to survive termination.

Limitation of Liability

In no event shall Glovgen, or its officers, directors, shareholders, subsidiaries, affiliates, employees, agents, partners, co-branders, licensors, licensees, consultants, or contractors be liable to you or any third party for any special, incidental, indirect, consequential, or punitive damages or losses of any kind, including but not limited to loss of profits, data, goodwill, or other intangible losses, whether foreseeable or not, and regardless of whether Glovgen has been advised of the possibility of such damages. This applies under any theory of liability, whether in contract, tort (including negligence), strict liability, or otherwise, arising out of or in connection with your access to or use of the Glovgen App, Platforms, or Services.

Glovgen’s total cumulative liability to you for any and all claims, damages, and losses arising in connection with your use of the Glovgen App, Platforms, or Services, whether in contract or otherwise, shall not exceed INR 10,000 (Indian Rupees Ten Thousand only) under any circumstances.

Unless explicitly stated otherwise in specific cases where Glovgen acts as a reseller, Glovgen operates solely as a facilitator, connecting users with third-party service providers (such as hotels, document partners like DigiLocker and others and etc.—collectively referred to as "Service Providers"). Glovgen’s liability is limited solely to ensuring the user receives a confirmed booking or authentication as selected. Any issues experienced by the user during service fulfilment shall be the exclusive responsibility of the respective Service Provider.

Glovgen shall not be liable for the acts, omissions, warranties, misrepresentations, negligence, or breaches committed by any Service Provider. Unless expressly guaranteed as part of a particular product or offering, Glovgen disclaims all liability regarding the quality, availability, or fitness of any service offered by the Service Provider. Glovgen does not guarantee the completeness, accuracy, legality, or timeliness of the information furnished by the Service Provider, and shall not be held responsible in case such content is outdated, incorrect, or in violation of any applicable laws or regulations. By availing services through the platform, the user acknowledges that the ultimate contract of service exists between the user and the Service Provider, not Glovgen.


User’s responsibility

Users are strongly advised to carefully review the description, terms, and details of any services or products prior to making a booking, initiating authentication, or proceeding with any transaction on the Glovgen platform. By confirming a booking or completing an authentication process, the User agrees to be bound by all applicable conditions and obligations as specified in the confirmation and as further outlined in this User Agreement. These terms shall be read in conjunction with and subject to the provisions of this Agreement.

Where a User initiates a booking or authentication on behalf of another individual, the User assumes full responsibility for ensuring that such individual is informed of and agrees to abide by all terms, conditions, restrictions, and guidelines applicable to the transaction or service.

Users agree to comply with all standard procedures, operational guidelines, and platform-specific rules that Glovgen may amend or update from time to time in relation to the use of its services. Furthermore, Users undertake to adhere to all applicable laws, rules, notifications, or directions issued by the Central Government, State Governments, district authorities, or any competent regulatory or statutory authority with regard to the usage of services or execution of transactions facilitated by Glovgen.

All services provided by Glovgen are offered strictly on an “as is” and “as available” basis. Glovgen reserves the right, at its sole discretion, to modify, enhance, suspend, or discontinue any feature, functionality, or service at any time without prior notice. Glovgen expressly disclaims all warranties, whether express or implied, including but not limited to implied warranties of merchantability, suitability, or fitness for a particular purpose. No oral or written information, guidance, or advice obtained by the User from Glovgen or its representatives shall be construed to create any warranty not expressly stated herein or within the applicable service-specific terms and conditions.

By using Glovgen’s services, Users explicitly consent to be contacted by Glovgen or its authorized representatives via phone calls, SMS, or emails for service-related communications, updates, and promotional content. This consent shall override any preference registered by the User under the National Customer Preference Register (NCPR) or any equivalent directory.


Indemnity

You agree to defend, indemnify, and hold harmless Glovgen, including its officers, directors, shareholders, employees, agents, affiliates, partners, co-branders, licensors, licensees, consultants, contractors, and any other applicable third parties (collectively, the “Indemnified Parties”), from and against any and all claims, liabilities, losses, damages, demands, obligations, costs, debts, actions, or expenses (including reasonable legal and professional fees) arising out of or relating to:

Disputes & Arbitration

In consideration of Glovgen granting you access to and use of the Glovgen App, Glovgen Platform, and associated Services, you acknowledge and agree that Glovgen shall not be a party to any dispute that arises between you and any commercial partner, user, or recipient of funds transferred by you. Glovgen bears no obligation to mediate or resolve such disputes. However, at its sole discretion and without assuming any legal responsibility, Glovgen may facilitate communication between the concerned parties and, where feasible, assist in the resolution of such disputes.

Except where expressly stated otherwise in these Terms of Use, this Agreement and any disputes arising from or in relation to it shall be governed exclusively by the laws of India. Any dispute, controversy, conflict, or claim (a “Dispute”) arising out of, in connection with, or relating to the use of the Glovgen Services or these Terms—whether concerning their interpretation, validity, breach, termination, or enforceability, and excluding matters expressly designated to be resolved solely by Glovgen—shall be addressed in the following manner:

Use and Protection of Intellectual Property Rights

The Glovgen Apps, Glovgen Websites, Glovgen logos, and all related Glovgen Services are protected by applicable laws governing copyright, trademarks, patents, trade secrets, and/or other intellectual property rights. All content and materials—including but not limited to page headers, logos, images, illustrations, graphics, audio or video clips, text, software, reports, trademarks, and trade names—are the exclusive property of Glovgen or its licensors, as applicable.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Glovgen App and Platforms solely for your personal, non-commercial use, and strictly in accordance with these Terms of Use. This licence does not include any right to:

General

Nothing in these Terms of Use shall be construed as creating any partnership, joint venture, agency, or employment relationship between you and Glovgen or any third party.

If any provision of these Terms of Use is held to be illegal, invalid, or unenforceable, in whole or in part, under any applicable law, such provision or part thereof shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions. In such a case, Glovgen shall replace the invalid or unenforceable provision with a valid and enforceable one that, to the greatest extent possible, reflects the intent and purpose of the original.

These Terms of Use, along with any additional terms displayed on the Glovgen App or Website, constitute the entire agreement between you and Glovgen regarding the subject matter herein and supersede all prior agreements, understandings, or arrangements.

Updation

Glovgen reserves the right to update or modify these Terms of Use at any time. Any such revisions will be effective immediately upon posting the revised version on the Glovgen website. The revised version shall supersede all prior versions.

You may opt out of accepting the revised Terms of Use by discontinuing use of the Glovgen App and Services. Continued use of the platform following the publication of an updated version shall constitute your deemed acceptance of the revised Terms.

We encourage you to review these Terms periodically to stay informed about any updates or changes.

Pricing & Availability

We provide availability details for products and services listed on the Glovgen App, including on individual product pages. Except for what is specifically stated on these pages, we do not guarantee availability. Dispatch timelines are indicative only and should not be construed as confirmed delivery dates. You will be notified via email if any of the products you order are found to be unavailable during processing.

All prices on the platform are shown in Indian Rupees (INR). Prices of items in your cart reflect the most current price displayed on the product detail page. This price may differ from the price at the time you initially added the item to your cart. Please note that placing an item in your cart does not reserve its price or availability.

Unless otherwise stated, all listed prices are inclusive or exclusive of Goods and Services Tax (GST), duties, and cesses, as applicable.

Offers

From time to time, Glovgen may present promotional offers or benefits, either directly or in collaboration with partner sellers, for purchases made on the Glovgen marketplace. All such offers are subject to their specific terms and conditions, as displayed on the Glovgen App, and shall be read in conjunction with these Terms and Conditions.

Glovgen reserves the sole right to determine the outcome of any promotional offer or contest. Such decisions shall be final, binding, and not subject to any challenge, appeal, or dispute resolution process.

Grievance Redressal / Nodal Officer

If you have any issues or queries related to the Glovgen marketplace, you may first contact our customer support team via the in-app chat function. If your issue is not resolved to your satisfaction, you may escalate your grievance to the designated Grievance Redressal Officer.
Email: support@Glovgen.in