1. Scope

At Tfifc, we are committed to protecting the privacy and personal data of our users. We make every effort to provide a secure and trustworthy environment across our platform and services. This
Privacy Policy outlines: What information we collect from you, How we use and protect that information and The rights and choices you have regarding your data. Any personal information collected by Tfifc will be handled in accordance with this policy and applicable data protection laws. We encourage you to review this Privacy Policy carefully and proceed only if you agree with its terms and practices.

2. Information we connect at time of registration

When you choose to register on the Glovgen application, we may collect certain identifiers that qualify as personal data under applicable laws. Some of this information is mandatory for registration, while other details are optional and collected only with your explicit consent.

Glovgen completes user registration in two steps:
Initial Step: Users begin registration by providing a mobile number or email address.

Citizenship Verification: Users opting to activate the KYC Agent feature must complete a one-time citizenship authentication. This is done through secure integration with DigiLocker or other government-issued ID verification systems. The process validates citizenship and enables linked IDs for secure use with the KYC Agent service.

Please note that failure to provide the required data may result in limited access to certain features, or some services may not function as intended.

3. Information shared by users for “KYC agent”

Glovgen collects and uses the information you provide to enable key features on our mobile and web applications. When you authenticate via DigiLocker or other supported methods, the authentication is conducted through a secure and verified process. Prior to or during authentication, users provide explicit consent to store specific documents for use with the KYC agent. During this process, we collect only the necessary information — such as documents, mobile number, name, email, images, and document metadata — all of which are end to end encrypted using industry-standard security protocols. Glovgen does not have any policy to access or view user KYC documents. Glovgen ensures that user data is handled with strict confidentiality and that users’ identities remain protected and anonymous throughout the process.

4. KYC agent

Glovgen, in collaboration with DigiLocker and User Global Services, offers digital documentation services that facilitate the secure retrieval of KYC documents for use by KYC agents. This partnership governs the access and usage of the Glovgen DigiLocker system, which is designed to enable seamless, secure, and unified identity verification and document management. Through this integration, users can authenticate and log in to their DigiLocker accounts directly via Glovgen, subject to the terms and conditions laid down by DigiLocker.

To register for a DigiLocker account, users are required to provide a valid mobile number. They may subsequently link their account to their Aadhaar number for authentication purposes. As part of this process, eKYC details linked to the Aadhaar number may be fetched and associated with the user’s DigiLocker profile. It is important to note that this authentication process is governed by DigiLocker’s independent terms of service and privacy policy, and users must ensure their compliance with the same.

Using Glovgen's DigiLocker authentication mechanism, users may select specific documents to be used for verification purposes within the Glovgen platform. Glovgen recommends the use of core identity documents such as Aadhaar card, PAN card, driving license, and passport to ensure standardized and reliable verification. Upon receiving the user's explicit consent, these documents are retrieved and stored with end-to-end encryption within the Glovgen system. Users retain full control over their documents and permissions, including the ability to determine who can view their documents and with whom they choose to share them. Glovgen merely acts as a facilitation layer for such sharing; the responsibility for any such document transfer lies solely with the user.

All personal and usage data collected by Glovgen is obtained with the user’s prior approval and consent. This data may be utilized exclusively for the purpose of conducting KYC verifications, identity checks, or compliance-related clearance by authorized third parties. Glovgen does not hold the authority to disclose or share any KYC documents with external parties without the user’s explicit consent. Furthermore, Glovgen affirms that no data or documentation shall be accessed or shared unless legally mandated.

However, in the event that the Ministry of Electronics and Information Technology, or any other authorized government body, believes in good faith that access, usage, preservation, or disclosure of such information is reasonably necessary to comply with any applicable law, regulation, legal process, or enforceable governmental request, or to detect, prevent, or address fraud, security, or technical issues, or to investigate potential violations, or to protect against harm to the rights, property, or safety of the Glovgen system, its users, or the public, Glovgen may act accordingly in compliance with applicable legal requirements.

This policy reflects Glovgen’s ongoing commitment to privacy, transparency, and user empowerment in digital identity verification and document management processes.

5. Services

When you use our Services, Glovgen may collect certain information automatically to enhance your user experience. Glovgen is a platform designed to facilitate the exchange of thoughts and opinions, and its features allow you to personalize your content feeds based on your preferences and interactions. Please note that Glovgen does not store or access any information contained in your SMS messages.

The collection of information through your use of the platform enables us to deliver content that is more relevant, personalized, and engaging. As part of this process, we may automatically gather limited data such as the content you create and interact with within the Glovgen application, including but not limited to the text you submit or engage with.

6. Survey

We may collect additional information at various points during your use of our services, including—but not limited to—when you provide feedback or submit reports, update your content, email address, or mobile number, or engage in KYC-related interactions. This may also include basic KYC records received from third parties, solely for the purpose of supporting you and ensuring the integrity of the KYC verification process, including the prevention of misleading or fraudulent checks.

Such information may include your name, email address, mobile number, and other details that you voluntarily choose to share with us. All information is collected with your consent and is limited to what is necessary for improving service delivery, ensuring compliance, and enhancing user experience.

7. Utilisation of information

1. Tfifc does not sell, trade, or rent your personally identifiable information to third parties, except as expressly stated in this Policy. However, Tfifc may share aggregated demographic information that is not linked to any personally identifiable data with its business associates, partners, contractors, affiliates, and advertisers. This information is used solely for analytical and business development purposes and does not identify any individual user.
   
2. In certain circumstances, Tfifc may be legally obligated to disclose personal information. Such disclosure may occur in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. Tfifc may also determine, at its sole discretion, that disclosure is necessary in situations involving national security, public interest, or other issues of significant concern.
   
3. In the event of a business transition—such as a partnership, contractual engagement, merger, acquisition, or sale of all or part of Tfifc’s assets—user personal information may be transferred to the relevant third party. In such cases, the protections afforded by this Privacy Policy shall continue to apply to your data unless you are notified otherwise.
   
4. Certain sections of the Platform or the Services may contain advertisements, promotional content, or other material submitted by third parties. Responsibility for ensuring that such content complies with applicable laws lies solely with the party providing the information. Your interactions or business dealings with advertisers—including payment, delivery of goods or services, and any associated terms, conditions, warranties, or representations—are strictly between you and the advertiser. Tfifc does not accept any responsibility or liability for any loss, damage, or claim arising from your reliance on such advertisements. Users are strongly encouraged to independently verify the relevance and legitimacy of any promotional content before taking any action based on it and to seek appropriate professional advice where necessary.
   
5. Tfifc may combine your personal information and other usage data collected across the Platform and Services to present content, offers, promotions, and recommendations aligned with your interests, preferences, and usage behavior. Additionally, Tfifc may integrate this data with information you have voluntarily shared with third-party entities who are authorized by you to share such information with Tfifc. This enables us to enhance personalization, improve service offerings, and deliver a more relevant and engaging user experience. In certain cases, Tfifc may also share your information with third parties who already possess your data and are authorized to combine such information for the purposes outlined above.

8. Disclosure Of Information

1. Your personal information may be disclosed only when it is essential for delivering the products or services you have requested. Such disclosure will occur solely for the purpose of fulfilling those services and in accordance with applicable data protection regulations.
   
2. We may also disclose your personal information when we believe, in good faith, that such action is reasonably necessary to protect our legal rights, ensure your safety or the safety of others, or to detect, prevent, or investigate fraud, criminal activity, or other potential misconduct.
   
3. In the event that we, or any of our affiliates, are involved in a merger, acquisition, or sale of all or a substantial portion of our assets or equity, your personal information may be transferred as part of that transaction. In such instances, data will be disaggregated and anonymized to the extent possible, and any transfer will be conducted under strict confidentiality, subject to the execution of appropriate non-disclosure agreements and binding privacy obligations.
4. We reaffirm our commitment that your personally identifiable information will never be rented or sold to third parties under any circumstances.

9. User Rights On TFIFC

1. We are committed to ensuring that you remain fully informed and empowered while using the Tfifc platform. As a user, you are entitled to a range of rights concerning the personal information we collect and process about you. These rights are designed to provide transparency and control over how your data is handled.
   
2. You have the right to access the personal information we hold about you, including the details of how it is being processed. Upon request, you are also entitled to receive a list of all third parties with whom your personal information has been shared through our platform.
   
3. You have the right to correct, update, or modify any personal information held by us to ensure its accuracy and relevance.
   
4. You have the right to request the cancellation or deletion of your personal data, at no cost, when the information is found to be inadequate, excessive, or no longer necessary for the purposes for which it was collected. Such requests will be considered in accordance with applicable legal obligations and permissible processing grounds.
   
5. You have the right to withdraw your consent to our continued processing of your personal data at any time. However, please note that in certain cases, we may continue to process your data where there exists a valid legal basis for doing so.
   
6. You also have the right to request the portability of your personal data. Upon such a request, we will provide your information in a structured, machine-readable format currently used by us, so that it can be transmitted to another service provider of your choice.
   
7. To exercise any of the rights outlined above, you may submit a request through the form available on our Reporting and Redressal page. Please note that all such requests will be processed in accordance with applicable laws, and may be subject to internal verification and procedural requirements.
   
   

10. How Long Will Your Personal Information Be Stored

We retain your personal information only for as long as it is necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations. The duration for which we store such information is determined by statutory obligations, legal requirements, industry best practices, and operational necessities. In certain cases, we may retain de-identified or pseudonymised data sets in an aggregated format for legitimate scientific, statistical, or historical research purposes, in accordance with applicable legal standards.

If it becomes necessary to retain your personal information beyond the original period, we will inform you in advance and seek your explicit consent, unless legal grounds require otherwise. You have the right to request the deletion of your personal information at any time, and we will honor such requests in accordance with applicable laws and our internal data retention policy.

Notwithstanding such requests, certain personal information may continue to be archived and retained where required for legal compliance, dispute resolution, fraud prevention, or enforcement of our agreements. Any information processed for analytical purposes will be used solely in an aggregated, anonymized, or non-identifiable form, ensuring that individual identities are not disclosed.

10. Opting Out

Glovgen is a platform built to facilitate the exchange of thoughts and opinions, allowing users to personalize their content feeds based on their interactions and preferences. We do not access, collect, or store the content of your SMS messages. The data we collect is used solely to enhance the relevance, usability, and engagement of the Glovgen App for you.

When you use our Services, we may automatically collect certain types of information, including the content you create or interact with within the Glovgen platform (such as text submissions or engagements). This information helps us improve the platform and tailor content to better suit your preferences.

You have the option to opt out of our Services or limit the information you disclose to us at any time. However, please note that certain information may be necessary to register an account or to access specific features of our Services. By providing limited information or exercising your right to opt out, you may restrict your ability to access or use the full functionality of the Glovgen Application, and some features may be unavailable to you.

We reserve the right to retain a copy of your personal information where required to do so under applicable law. Additionally, Glovgen may utilize aggregated or anonymized data derived from user accounts for analytical and research purposes, provided such use does not compromise your privacy or result in the identification of any individual user.

11. Account Deletion

At Glovgen, we deeply value your privacy and are committed to ensuring that your experience with our platform remains secure, transparent, and within your control. Should you choose to delete your account, we want you to understand the implications of this action.

Upon deletion of your Glovgen account, all personally identifiable information associated with your profile—such as your display name, member ID, user ID, mobile number, email address, KYC details, and any linked KYC agent information—will no longer be visible on the Glovgen platform, including across our iOS and Android applications. Your profile will be deactivated, and you will no longer be able to access or use any services associated with the account.

Furthermore, all data linked to your Glovgen account will be permanently deleted from our servers. This includes any content or information you have shared on your profile, communication history, messages, bookings, and any other associated data. Once deleted, this information cannot be recovered.

Please note that in certain cases, and only where legally required, we may retain limited data solely for compliance purposes, in accordance with applicable data retention laws.

12. Account Restoration

At Glovgen, your privacy and control over your personal data are of utmost importance to us. If you choose to delete or deactivate your account, we want to ensure that you are fully informed about the process and the available options in case of accidental or unintended deletion.

Follow the on-screen prompts to confirm the deletion of your account.
If you accidentally or wrongfully delete or deactivate your account, you may be eligible to restore it within a 30 to 60-day grace period from the date of deactivation or deletion. During this time, you may regain access to your account and all associated data if you decide to reverse your decision. After this period, your account and all related data will be permanently deleted and will not be recoverable.

To delete your account, please follow these steps:

1. Log in to your Glovgen account.
2. Navigate to the "Settings" section in the app.
3. Select the "Delete Account" option.

Please ensure that you download or back up any important information or data associated with your account prior to initiating the deletion process, as this action is irreversible after the grace period has expired.

If you require assistance or have questions regarding the deletion process, please contact our Customer Support Team for guidance and support.

We hope this policy provides clarity and transparency regarding account deletion on Glovgen. Your trust and security are important to us, and we remain committed to providing a safe, reliable, and user-centric experience on our platform.

For any further questions or concerns, do not hesitate to reach out to us.

13. The Security Of Your Information

Your personal data is maintained by us in electronic form and is protected through appropriate security protocols. We are committed to safeguarding your information and have implemented comprehensive managerial, technical, operational, and physical security controls that are proportionate to the sensitivity of the data we collect and the nature of our business.

We ensure that the security infrastructure deployed by us meets the highest industry standards and is designed to protect your personal information against unauthorized access, loss, misuse, destruction, unauthorized processing, storage, modification, or de-anonymization. Access to personal data is strictly limited to authorized employees, contractors, and agents of the company who require such access in order to perform their responsibilities. All such individuals are bound by strict contractual confidentiality obligations, and any breach of these obligations may result in disciplinary action, including termination of employment or contract.

By continuing to use the Glovgen platform, you acknowledge that you have read, understood, and agreed to the terms and conditions set forth in this policy. You hereby provide your informed consent for the collection, storage, processing, and use of your personal and other related information, as described in this document. If you do not wish to share your personal information in accordance with these terms, you are advised not to use the platform or its associated services.

Grievance Redressal and Contact Information

If you have any concerns, complaints, or grievances related to your privacy or the handling of your personal information, you may reach out to our designated Privacy Grievance Officer. You may also request the deletion of your personal data by sending an email with the subject line “Delete my Personal Information” to the grievance officer at the address below.

Contact Details of the Grievance Officer:
Email: support@glovgen.in
Tfifc Technologies Pvt. Ltd.

For all other privacy-related concerns or queries, please use the subject line “Privacy Grievance” in your email communication.