This privacy was last updated on 1 July 2025.
Please read this Privacy Policy carefully, as it contains important information regarding the collection, use, storage, and disclosure of your personal information in connection with your access to and use of the Glovgen platform and its associated services. This Privacy Policy outlines how Tfifc Technologies Private Limited, having its registered office at F01/02, Salcon Rasvillas, D1, Saket District Centre, Sector 6, New Delhi, Delhi 110017 (hereinafter referred to as "Glovgen", "Tfifc", "we", "us", or "our"), collects, processes, uses, maintains, and discloses information from users of the Glovgen mobile application, web application, and website (collectively referred to as the "Platform" or "Services"). By accessing, downloading, registering, creating a profile, or otherwise using the Platform and/or any services offered in connection with it, you consent to the collection, use, processing, transfer, storage, and disclosure of your information in accordance with the terms set forth in this Privacy Policy. If you do not agree with any part of this Privacy Policy, you are advised not to access or use the Platform or the services offered. This Privacy Policy is published in compliance with the provisions of the Information Technology Act, 2000, and the applicable rules thereunder, including but not limited to the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, along with any relevant amendments thereto. We are fully committed to protecting your privacy and handling your personal data in a transparent and secure manner. This Privacy Policy explains our practices in relation to the personal data we collect from you or that you provide to us through the Platform. Tfifc reserves the right to revise, update, amend, or modify this Privacy Policy at any time, at its sole discretion, by posting an updated version on this page. Your continued access to or use of the Platform following such changes constitutes your acceptance of the revised Privacy Policy. We recommend that you review this Policy periodically to stay informed about how we are protecting the personal data we collect. By accessing, downloading, installing, or using the Glovgen website or mobile application, you acknowledge and agree to be bound by the terms of this Privacy Policy, which is to be read in conjunction with the Platform’s Terms of Service.
1. Scope
At Tfifc, we are committed to protecting the privacy
and personal data of our users. We make every effort to provide a secure and trustworthy environment across
our platform and services. This
Privacy Policy outlines: What information we collect from you, How we
use and protect that information and The rights and choices you have regarding your data. Any personal
information collected by Tfifc will be handled in accordance with this policy and applicable data protection
laws. We encourage you to review this Privacy Policy carefully and proceed only if you agree with its terms
and practices.
2. Information we connect at time of registration
When you choose to register on the Glovgen application, we may collect certain
identifiers that qualify as personal data under applicable laws. Some of this information is mandatory for
registration, while other details are optional and collected only with your explicit consent.
Glovgen
completes user registration in two steps:
Initial Step: Users begin registration by providing a mobile
number or email address.
Citizenship Verification: Users opting to activate the KYC Agent feature must
complete a one-time citizenship authentication. This is done through secure integration with DigiLocker or
other government-issued ID verification systems. The process validates citizenship and enables linked IDs
for secure use with the KYC Agent service.
Please note that failure to provide the required data may
result in limited access to certain features, or some services may not function as intended.
3. Information shared by users for “KYC
agent”
Glovgen collects and uses the
information you provide to enable key features on our mobile and web applications. When you authenticate via
DigiLocker or other supported methods, the authentication is conducted through a secure and verified
process. Prior to or during authentication, users provide explicit consent to store specific documents for
use with the KYC agent. During this process, we collect only the necessary information — such as
documents, mobile number, name, email, images, and document metadata — all of which are end to end
encrypted using industry-standard security protocols. Glovgen does not have any policy to access or view
user KYC documents. Glovgen ensures that user data is handled with strict confidentiality and that
users’ identities remain protected and anonymous throughout the process.
4. KYC agent
Glovgen, in collaboration with
DigiLocker and User Global Services, offers digital documentation services that facilitate the secure
retrieval of KYC documents for use by KYC agents. This partnership governs the access and usage of the
Glovgen DigiLocker system, which is designed to enable seamless, secure, and unified identity verification
and document management. Through this integration, users can authenticate and log in to their DigiLocker
accounts directly via Glovgen, subject to the terms and conditions laid down by DigiLocker.
To
register for a DigiLocker account, users are required to provide a valid mobile number. They may
subsequently link their account to their Aadhaar number for authentication purposes. As part of this
process, eKYC details linked to the Aadhaar number may be fetched and associated with the user’s
DigiLocker profile. It is important to note that this authentication process is governed by
DigiLocker’s independent terms of service and privacy policy, and users must ensure their compliance
with the same.
Using Glovgen's DigiLocker authentication mechanism, users may select specific
documents to be used for verification purposes within the Glovgen platform. Glovgen recommends the use of
core identity documents such as Aadhaar card, PAN card, driving license, and passport to ensure standardized
and reliable verification. Upon receiving the user's explicit consent, these documents are retrieved and
stored with end-to-end encryption within the Glovgen system. Users retain full control over their documents
and permissions, including the ability to determine who can view their documents and with whom they choose
to share them. Glovgen merely acts as a facilitation layer for such sharing; the responsibility for any such
document transfer lies solely with the user.
All personal and usage data collected by Glovgen is
obtained with the user’s prior approval and consent. This data may be utilized exclusively for the
purpose of conducting KYC verifications, identity checks, or compliance-related clearance by authorized
third parties. Glovgen does not hold the authority to disclose or share any KYC documents with external
parties without the user’s explicit consent. Furthermore, Glovgen affirms that no data or
documentation shall be accessed or shared unless legally mandated.
However, in the event that the
Ministry of Electronics and Information Technology, or any other authorized government body, believes in
good faith that access, usage, preservation, or disclosure of such information is reasonably necessary to
comply with any applicable law, regulation, legal process, or enforceable governmental request, or to
detect, prevent, or address fraud, security, or technical issues, or to investigate potential violations, or
to protect against harm to the rights, property, or safety of the Glovgen system, its users, or the public,
Glovgen may act accordingly in compliance with applicable legal requirements.
This policy reflects
Glovgen’s ongoing commitment to privacy, transparency, and user empowerment in digital identity
verification and document management processes.
5. Services
When you use our Services, Glovgen
may collect certain information automatically to enhance your user experience. Glovgen is a platform
designed to facilitate the exchange of thoughts and opinions, and its features allow you to personalize your
content feeds based on your preferences and interactions. Please note that Glovgen does not store or access
any information contained in your SMS messages.
The collection of information through your use of the
platform enables us to deliver content that is more relevant, personalized, and engaging. As part of this
process, we may automatically gather limited data such as the content you create and interact with within
the Glovgen application, including but not limited to the text you submit or engage with.
6. Survey
We may
collect additional information at various points during your use of our services, including—but not
limited to—when you provide feedback or submit reports, update your content, email address, or mobile
number, or engage in KYC-related interactions. This may also include basic KYC records received from third
parties, solely for the purpose of supporting you and ensuring the integrity of the KYC verification
process, including the prevention of misleading or fraudulent checks.
Such information may include
your name, email address, mobile number, and other details that you voluntarily choose to share with us. All
information is collected with your consent and is limited to what is necessary for improving service
delivery, ensuring compliance, and enhancing user experience.
7. Utilisation of information
8. Disclosure Of Information
9. User Rights On TFIFC
10. How Long Will Your Personal Information Be Stored
We retain your personal information only for as long as it is necessary to
fulfill the purposes for which it was collected, or as required by applicable laws and regulations. The
duration for which we store such information is determined by statutory obligations, legal requirements,
industry best practices, and operational necessities. In certain cases, we may retain de-identified or
pseudonymised data sets in an aggregated format for legitimate scientific, statistical, or historical
research purposes, in accordance with applicable legal standards.
If it becomes necessary to retain
your personal information beyond the original period, we will inform you in advance and seek your explicit
consent, unless legal grounds require otherwise. You have the right to request the deletion of your personal
information at any time, and we will honor such requests in accordance with applicable laws and our internal
data retention policy.
Notwithstanding such requests, certain personal information may continue to be
archived and retained where required for legal compliance, dispute resolution, fraud prevention, or
enforcement of our agreements. Any information processed for analytical purposes will be used solely in an
aggregated, anonymized, or non-identifiable form, ensuring that individual identities are not
disclosed.
10. Opting Out
Glovgen is a platform built to facilitate the exchange of thoughts and opinions, allowing
users to personalize their content feeds based on their interactions and preferences. We do not access,
collect, or store the content of your SMS messages. The data we collect is used solely to enhance the
relevance, usability, and engagement of the Glovgen App for you.
When you use our Services, we may automatically collect certain types of information, including the content you create or interact with within the Glovgen platform (such as text submissions or engagements). This information helps us improve the platform and tailor content to better suit your preferences.
You have the option to opt out of our Services or limit the information you disclose to us at any time. However, please note that certain information may be necessary to register an account or to access specific features of our Services. By providing limited information or exercising your right to opt out, you may restrict your ability to access or use the full functionality of the Glovgen Application, and some features may be unavailable to you.
We reserve the right to retain a copy of your personal information where required to do so under applicable law. Additionally, Glovgen may utilize aggregated or anonymized data derived from user accounts for analytical and research purposes, provided such use does not compromise your privacy or result in the identification of any individual user.
11. Account Deletion
At Glovgen, we deeply value your privacy and are committed
to ensuring that your experience with our platform remains secure, transparent, and within your control.
Should you choose to delete your account, we want you to understand the implications of this action.
Upon deletion of your Glovgen account, all personally identifiable information
associated with your profile—such as your display name, member ID, user ID, mobile number, email
address, KYC details, and any linked KYC agent information—will no longer be visible on the Glovgen
platform, including across our iOS and Android applications. Your profile will be deactivated, and you will
no longer be able to access or use any services associated with the account.
Furthermore, all data
linked to your Glovgen account will be permanently deleted from our servers. This includes any content or
information you have shared on your profile, communication history, messages, bookings, and any other
associated data. Once deleted, this information cannot be recovered.
Please note that in certain
cases, and only where legally required, we may retain limited data solely for compliance purposes, in
accordance with applicable data retention laws.
12. Account Restoration
At Glovgen, your privacy and control over your personal data are of
utmost importance to us. If you choose to delete or deactivate your account, we want to ensure that you are
fully informed about the process and the available options in case of accidental or unintended
deletion.
Follow the on-screen prompts to confirm the deletion of your account.
If you
accidentally or wrongfully delete or deactivate your account, you may be eligible to restore it within a
30 to 60-day grace period from the date of deactivation or
deletion. During this time, you may regain access to your account and all associated data if you decide to
reverse your decision. After this period, your account and all related data will be permanently deleted and
will not be recoverable.
To delete your account, please follow these
steps:
Please ensure that you download or back up any important information or data
associated with your account prior to initiating the deletion process, as this action is irreversible after the grace period has expired.
If you require
assistance or have questions regarding the deletion process, please contact our Customer Support Team for guidance and support.
We hope
this policy provides clarity and transparency regarding account deletion on Glovgen. Your trust and security
are important to us, and we remain committed to providing a safe, reliable, and user-centric experience on
our platform.
For any further questions or concerns, do not hesitate to reach out to us.
13. The Security Of Your Information
Your personal data is maintained by us in electronic form and is protected
through appropriate security protocols. We are committed to safeguarding your information and have
implemented comprehensive managerial, technical, operational, and physical security controls that are
proportionate to the sensitivity of the data we collect and the nature of our business.
We ensure
that the security infrastructure deployed by us meets the highest industry standards and is designed to
protect your personal information against unauthorized access, loss, misuse, destruction, unauthorized
processing, storage, modification, or de-anonymization. Access to personal data is strictly limited to
authorized employees, contractors, and agents of the company who require such access in order to perform
their responsibilities. All such individuals are bound by strict contractual confidentiality obligations,
and any breach of these obligations may result in disciplinary action, including termination of employment
or contract.
By continuing to use the Glovgen platform, you acknowledge that you have read,
understood, and agreed to the terms and conditions set forth in this policy. You hereby provide your
informed consent for the collection, storage, processing, and use of your personal and other related
information, as described in this document. If you do not wish to share your personal information in
accordance with these terms, you are advised not to use the platform or its associated
services.
Grievance Redressal and Contact Information
If you have any concerns, complaints, or
grievances related to your privacy or the handling of your personal information, you may reach out to our
designated Privacy Grievance Officer. You may also request the deletion of your personal data by sending an
email with the subject line “Delete my Personal Information” to the grievance officer at the
address below.
Contact Details of the Grievance Officer:
Email: support@glovgen.in
Tfifc
Technologies Pvt. Ltd.
For all other privacy-related concerns or queries, please use the subject line
“Privacy Grievance” in your email communication.